ephgroup.co.uk

30 Day money back guarantee

We are so confident you will be happy with our web hosting services that we offer a 30-day, no quibble money back guarantee. If you are unhappy with any aspect of our service, and we are unable to put things right to your satisfaction, we will refund all web hosting charges paid by you (less 10% to cover credit card commission and or associated charges).

*** Delays in transfering domain names to our DNS servers are the responsibility of the listed owner / technical contact of the domain name. Instructions detailing how to transfer a domain name into our DNS servers is included in our "Welcome to ephgroup.co.uk" email sent to you on completion of your account creation. ephgroup.co.uk will not take responsibility for delays to transferring of domain names into our servers.

To claim on this guarantee you must notify us of your wish to cancel an account within the first 30 days following the full activation of your account.

There are only four exclusions:

1. Because we pass on domain name registration fees to the registration authorities we cannot refund these.

2. We reserve the right to pass on any excess bandwidth charges incurred by you in the first 30 days.

3. Dedicated servers are not covered do to the amount of work required to set them up.

3. Partnership programme members not included.

Even though our powerful email anti-virus scanning software stops about 99.8% of viruses from reaching your email account, you must install suitable anti-virus software on any computer that has access to the internet. ephgroup.co.uk will not accept any responsibility for any damage or loss of data incurred to your computer or computers due to any virus or malicious code delivered by or embedded in any email received.

All complaints of abuse, violation and misuse of the Services, whether described in this section or otherwise, shall be investigated promptly. If you are not sure if your actions will be an abuse, violation or misuse, please ask first: support@ephgroup.co.uk

Activities Subject to Immediate Deactivation:
Any Hosting Account that is used for Illegal, Abusive or Unethical Activity may be immediately deactivated by us without warning to you. Any misuse or overuse of the server will result in immediate deactivation of an account. Illegal, Abusive or Unethical Activities include, but are not limited to inclusion of or linking to, pornography, obscenity, nudity, violations of privacy, hacking, irc related scripts and programs, non approved server scripts, eggdrops, computer virus, and any harassing or harmful materials or uses, as determined by us. You agree to indemnify and hold us harmless from any claim resulting from your publications or use of Illegal, Abusive or Unethical materials. Although we will make reasonable efforts to alert you to such activities and allow you an opportunity to cure them within a 12-hour period after discovery, we are not required to give notice before deactivating your use of our services if, in our discretion, your use is or results in Illegal, Abusive or Unethical activities. If a Hosting Account is disabled, the regular monthly fees still apply. ephgroup.co.uk reserves the right to Cancel/Deactivate any account at any time for any reason.

ephgroup.co.uk will be the sole arbiter as to what constitutes a violation of this provision.

ephgroup.co.uk servers are not to be used for the purpose of hosting scripts or images for data collection or any other purpose to reduce the load on another web host, or for any other reason. Servers are not to be used for the hosting or serving of file downloads. Any site with traffic or disk usage consisting more than 33% of file downloads (non html traffic) may be suspended. Customers are not permitted to run scripts on their account with us; to monitor connections and status's of other servers (gaming servers for example). Customers are not permitted to get multiple accounts with ephgroup.co.uk, for the purpose of getting extra bandwidth only, to avoid bandwidth overage charges. ephgroup.co.uk can and will terminate accounts of people using our servers not to host their domain but only scripts or file downloads.

Please understand that all information submitted on the Hosting Account shall be considered publicly accessible. Important and private information should be protected/backed up by you. For example, we are not liable for protection or privacy of electronic mail or other information transferred through the Internet or any other network provider that you may use.

Chat Rooms:
We do not allow clients to install their own CGI chat rooms. These tend to be large system hogs and we cannot allow it as an account option. We do provide a choice of JAVA chat rooms free of charge that more than fill your needs and run without hindering the performance of the machine for others.

Background running programs
We may allow programs to run continually in the background, these are considered on a one to one basis and a extra charge will be incurred based on system resources used and operational maintenance needed.

IRC:
We do not allow IRC or IRC bots to be operated on our servers.

Unsolicited Electronic Mail:
You are expressly prohibited from sending unsolicited bulk mail messages ("junk mail" or "spam"). This includes, but is not limited to, bulk mailing of commercial advertising, information announcements, and political tracts. Such material may only be sent to those who have specifically requested it. Malicious or threatening email is also prohibited. We reserve the right to immediately deactivate your use of our service if we discover such activity. Further, you agree to indemnify and hold us harmless from any claim resulting from your use or distribution of electronic mail services through the service provided through this Agreement. Anyone using our services for spamming will be immediately subject to a Ł150 cleanup/network abuse fee.

Server abuse:
Any attempts to undermine or cause harm to an ephgroup.co.uk server or customer of ephgroup.co.uk is strictly prohibited. No user is allowed to use more than 15% of the server's resources. In the event your scripts are causing a load problem the script or your entire account my be suspended with out notice in order to get the load problem under control.

Liability:
ephgroup.co.uk is in no way responsible for down time either resulting from a users actions, or natural fluctuations in internet consistency. ephgroup.co.uk will however, do everything within it's power to assure that each and every client site is up as consistently as possible. ephgroup.co.uk is in no way responsible for the data on your site. We do keep backups of every site we host but we do not guarantee the usability of our backups. You should always keep a backup of all data.

Each account will be automatically debited each month for the total amount due, until written notice of cancellation is received. If paying by check or money order, payment must be received by the customer's billing date. If the credit card on file is declined for any reason or check/money order isn't received, the customer will receive notification via email. Response to this email is required within 48 hours. In the event there is no response from the account holder the account will be suspended until payment is received. After the account has been suspended for 30 days it will be deleted.